Privacy Policy
This policy explains how Kwikk Media And Software Solutions collects, uses, stores, and protects your personal information when you use our website and app.
This Privacy Policy applies to all visitors, users, and others who access or use the services provided by Kwikk Media And Software Solutions through our website kwikkmedia.in and the Kwikk Media App (Android & iOS). We refer to all of these as "Services" in this policy. If you do not agree with this policy, please do not access or use our Services.
1. About Kwikk Media
Kwikk Media And Software Solutions is a technology company registered in India, providing digital marketing products and services including digital visiting cards, mini websites, digital catalogues, and a reseller marketplace platform. Our Services are accessible via our website kwikkmedia.in and through the Kwikk Media App available on the Google Play Store and Apple App Store.
Our registered office is located at: E2 404, AARON ELEGANCE, Shrinath Bungalows-I, Nigam Nagar, Chandkheda, Ahmedabad, Gujarat – 382424, India.
GST Registration No: 24ABAFK4825E1ZP
Where our Services are made available through a business or organisation (for example, your employer or a reseller partner), that organisation controls the information processed through our Services. For more details, refer to the Notice to End Users section below.
2. Information We Collect
We collect your information in three ways: when you voluntarily provide it to us, when you give us permission to obtain it, and when you use our Services. Here is a breakdown of what we collect and why:
Personal Information
When you sign up for our Services, you provide us with core personal information, which may include your name, preferred language, email address, mobile number, and how you intend to use the platform. We only collect what is necessary to deliver a quality experience.
Personal Design Assets
When you create digital content using our platform – such as visiting cards, mini websites, or catalogues – you may choose to upload images, icons, fonts, videos, or other files, as well as add textual content. These assets are stored securely and used solely to render and deliver your content.
Business Information
Our Services are frequently used for business purposes. If you are authorised to create or manage an account on behalf of an organisation, you may provide information related to that organisation – such as the business name, industry, registration details, and operational preferences.
Business Brand Assets
When you manage or create content for an organisation, you may upload logos, brand images, icons, fonts, videos, or other branded materials on behalf of that organisation. These assets are stored and used exclusively for content delivery purposes.
Support Channel Information
Our Services include customer support channels. If you contact us to report a problem or seek assistance – whether by email, WhatsApp, phone, or through an in-app form – you may be asked to share contact details, a description of the issue, and any screenshots or other information that helps us resolve it.
Payment Information
For paid Services, we request credit card or other payment account information processed through secure payment gateways. We do not store card details on our servers. We do not have any auto-debit process; any recurring payments require your prior explicit consent.
App-Specific Data
The Kwikk Media App collects your phone number, name, and optionally a profile picture to personalise your in-app experience. This data is encrypted in storage and is not shared externally.
3. Information We Receive From Others
We may receive information about you from sources other than yourself. The following outlines who may share your data with us and why:
Other Platform Users
Other users of our Services may provide information about you. For example, we may receive your email address when another user invites you to join the platform. Similarly, a business administrator may supply your name, email, and phone number so that a digital business card can be easily set up on your behalf.
Reseller & Consulting Partners
We work with reseller partners who help distribute, promote, and support our Services. We may receive information from these partners including billing details, contact information, company name, the products you purchased or expressed interest in, and your region or country.
Advertising Partners
We may receive information about you and your activities on and off our Services from third-party advertising partners. This data helps us understand engagement with our advertisements and tailor relevant content to users who may benefit from our Services.
4. Usage & Device Data We Record
In addition to what you actively provide, we collect certain data automatically to improve platform performance and your experience.
Usage Details
We record usage details such as the time, frequency, duration, and pattern of your use of the Services – including which features you use and how much storage you consume. This data is used solely to enhance platform performance and personalise your experience.
Device Information
We collect information about the device you use to access our Services, including device type, operating system version, device settings, unique device identifiers, and crash data. The specific data collected may vary depending on your device type and its privacy settings.
Cookies & Similar Technologies
Like most websites, we use "cookies" – small data files stored on your device – to improve your experience. We may use session cookies (which expire when you close your browser) or persistent cookies (which remain until deleted). For example, cookies may store your preferences so you don't have to reconfigure them on every visit.
You can configure your browser to refuse cookies or to prompt you before accepting them. However, some features of our Services may not function correctly without cookies. For further information on managing cookies, refer to your browser's settings or visit resources such as aboutcookies.org.
🍪 Cookie Types We Use
We use functional cookies (to remember your preferences), analytical cookies (to understand how the platform is used), and, where applicable, advertising cookies (to serve relevant promotions). We do not sell your cookie data to third parties.
5. Data Transfer & Storage
We use Amazon Web Services (AWS) as our primary cloud hosting and data storage provider. AWS is a globally recognised infrastructure provider that is bound to handle your personal information in accordance with the General Data Protection Regulation (GDPR) and this Privacy Policy.
We implement industry-standard technical security measures to protect your data. To prevent data loss due to system errors or failures, we maintain secure backup copies of your data, including the contents of your user account.
🔒 Security Notice
While we implement robust safeguards, no security system is completely impenetrable. Due to the inherent nature of the Internet, we cannot guarantee that data transmitted through the Internet, or stored on our systems, is absolutely secure from all intrusion. We encourage you to protect your account with a strong password and to never share your login credentials.
Data Retention
We retain your personal data only as long as necessary to provide our Services and to comply with legal obligations. If you hold a personal account and request its deletion, all associated data will be permanently deleted within 72 hours. If your account is linked to an organisation, we retain your data as directed by that organisation's administrator.
6. Your Controls & Rights
You have meaningful control over your personal data. You can exercise these rights by logging into your account settings or by contacting us directly at the details listed in the Contact Us section.
Edit & Update
Modify your profile and content information at any time through your account settings.
Delete Account
Request full deletion of your account and all associated data within 72 hours.
Export Your Data
Download your content or request a CSV export of your account information at any time.
Unlink Third-Party Apps
Disconnect any third-party integrations. Contact those providers directly to remove their stored data.
Opt Out
Unsubscribe from marketing emails, push notifications, or retargeting ads at any time.
Lodge a Complaint
If concerns remain unresolved, you may complain to a data protection authority in your country.
Content Modifications
You can modify information on any content you have created using our platform at any time. However, if your account is linked to an organisation, changes you make to content created on behalf of that organisation may be visible to other organisation users, as specified by the company's administrators.
7. Opting Out
From Marketing Emails
You may opt out of receiving promotional communications from Kwikk Media at any time by clicking the unsubscribe link included in every marketing email, by updating your email preferences in your account settings, or by contacting us directly. You will continue to receive essential transactional messages (e.g., payment confirmations, account security alerts) even after unsubscribing from marketing.
From Organisation Notifications
If you have joined an organisation through our platform, you may receive emails initiated by that organisation. These are not sent by Kwikk Media but by the business using our Services. To opt out of such emails, contact the relevant organisation directly.
From Push Notifications
You can disable push notifications from the Kwikk Media App at any time through your device's notification settings or through your browser's permission settings.
From Cookies
To disable cookies in your browser, refer to your browser's help settings. For browser-specific guidance, visit: Chrome, Firefox, Edge, or Safari settings pages, or visit aboutcookies.org for general guidance.
From Targeted Advertising
You may opt out of personalised advertising from third-party networks. For more information and to exercise your choices, visit: aboutads.info, optout.networkadvertising.org, or youronlinechoices.eu.
8. Account Deletion & The Right to Be Forgotten
Kwikk Media makes it straightforward for you to delete your information. All our products include a "Delete Account" option within your account settings. If you hold a personal account, clicking "Delete Account" will permanently erase all your associated information within 72 hours.
If your account is linked to an organisation account (e.g., managed by your employer or a reseller), we may need to first obtain the administrator's approval before processing your deletion request. Refer to the Notice to End Users section for full details.
🗑️ App Account Deletion
To delete your Kwikk Media App account and all associated data (phone number, name, and profile picture), please contact us at support@kwikkmedia.in. Upon receipt of your request, all personal data will be promptly removed from our systems within 72 hours.
9. Exporting Your Data
All content you create using the Kwikk Media platform – including digital visiting cards, mini websites, and catalogues – can be exported in standard formats such as JPEG and PNG. Original files can be downloaded directly from your account at any time.
If you require a structured export of all account data we hold on you, you may request a CSV file by contacting our support team at support@kwikkmedia.in. We will process this request within a reasonable timeframe.
10. Notice to End Users & Organisations
Many of our Services are intended for use by organisations – such as businesses, agencies, and reseller networks. Where our Services are made available to you through an organisation's account (e.g., your employer, supplier, or reseller partner), that organisation acts as the administrator and is responsible for all accounts and Service sites under its control.
If this applies to you, please direct your data privacy questions to your account administrator, as your use of the Services is subject to that organisation's internal policies. Kwikk Media is not responsible for the privacy or security practices of an administrator's organisation.
What Administrators Can Do
- View and disclose content you created or uploaded on the account
- Modify and take ownership of content you created or uploaded
- Require you to reset your account password
- Restrict, suspend, or terminate your access to the Services
- Access information in and about your account, including stored content
- Install or uninstall third-party apps and integrations
- Change the email address or profile information associated with your account (with administrative approval)
💡 Tip – Use a Personal Email to Protect Your Account
If you do not want an organisation to be able to assert administrative control over your account, use your personal email address when registering. If you sign up with a work email address, the owner of that email domain (e.g., your employer) may assert control over your account at a later date, and you will be notified if this occurs.
11. Kwikk Media App Privacy Policy
The Kwikk Media App is committed to protecting the privacy of every user. This section specifically covers how the mobile app collects, uses, stores, and safeguards your data.
Data Collected by the App
Phone Number
Collected to facilitate account creation, communication within the app, and to verify your identity during login.
Name
Collected to personalise your in-app experience and to display correctly on digital products you create.
Profile Picture (Optional)
You may optionally add a profile picture to personalise your account. This image is stored securely and is not shared without your permission.
Notification Permissions
The app may request permission to send you push notifications for important updates, payment confirmations, and platform announcements. You can revoke this at any time.
Data Storage & Security in the App
- All user data collected by the app – including phone numbers, names, and profile pictures – is stored in encrypted format on our secure servers.
- We implement industry-standard security protocols to protect your data from unauthorised access, alteration, disclosure, or destruction.
- We do not sell, rent, or share your personal app data with third parties for their marketing purposes.
How We Use App Data
- To provide and personalise the app experience for you
- To improve app functionality, performance, and feature development
- To facilitate communication between you and our support team
- For internal analytics to understand how the app is used – never for external advertising profiling
12. Children's Privacy
Our Services are not directed to individuals under the age of 16 years. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take immediate steps to delete that data from our systems.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at support@kwikkmedia.in so we can address the matter promptly.
13. Policy Changes & Third-Party Links
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we do so, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed.
If you continue to use our Services after any changes to this policy come into effect, your continued use constitutes acceptance of the revised policy. For significant changes, we may provide more prominent notice (e.g., an in-app banner or email notification) or seek your explicit consent where required by law.
Third-Party Links
Content created and displayed through our Services may contain links to third-party websites or platforms. Kwikk Media has no control over the privacy practices or content of those external sites. We expressly disclaim any liability relating to the privacy policies or data practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to us. Our team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST).